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Customer Service Manager job in El Mirage

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Organization:  City of El Mirage
Job Category:  Other
Job Type:  Full Time
Country:  USA
State/Province:  Arizona (AZ)
City:  El Mirage
Post Code:  85335
Salary and Benefits:  $59,208 to $88,812 annually; depending on experience





Salary: $59,208 to $88,812 annually; depending on experience

Full-time position, eligible for benefits

SUMMARY: The purpose of this position is to manage, coordinate, direct and participate in the day to day activities of the Customer Service Utility Billing operations.  The primary focus is utility billing, call center, and cashiering for all City utilities (water, wastewater, and sanitation), cash collections, and revenue collection.  This is accomplished by scheduling, monitoring and overseeing staff activities, resolution of customer issues, problem solving, continuous workplace improvement, strong communication skills, and budget oversight.  Performs related duties as assigned.

MINIMUM QUALIFICATIONS: Three (3) years of progressively responsible experience in customer service, utility billing, or call center, including at least two (2) years in a supervisory capacity.  Requires experience dealing with financial matters (including accounting, budgeting, and cash management experience), complex on-line and personal computer systems and related computer software and Associate’s Degree in accounting, business administration, or a related field.

OTHER REQUIREMENTS: Possession of and ability to maintain a valid Arizona driver’s license; experience utilizing Caselle Clarity operating software is highly desirable.

Refer to Job Description for additional information

EXAMINATION: The City reserves the right to consider only the most highly qualified applicants for the succeeding examination processes.  Application review (Training and Experience Evaluation) and Interview.  Appointment subject to successful completion of a background examination and pre-employment drug test.

APPLY TO: Must complete and submit the supplemental questionnaire and employment application to: City of El Mirage Human Resources Department 12145 NW Grand Avenue, El Mirage, AZ 85335.

Incomplete applications, resumes that are submitted in lieu of applications, or the failure to provide a supplemental questionnaire will result in the application being disqualified.

APPLY BY: Apply Immediately – First Review of Applications August 22, 2014

COMPLIANCE WITH AMERICANS WITH DISABILITIES ACT (ADA): With prior notice to the Human Resources Department regarding testing or job performance modifications, the City will make every effort to offer reasonable accommodations for qualified applicants and employees with disabilities.

THE CITY OF EL MIRAGE is an Equal Opportunity Employer. Phone: 623-876-2949 Website: http://www.cityofelmirage.org

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