Meet the APWA staff

The following photos and statements of responsibilities are designed to assist members in knowing whom to go to for specific information. Members are encouraged to call the staff members whenever they have a question or need assistance.

The toll-free office number in Kansas City is (800) 848-APWA and the Washington, D.C. office number is (202) 408-9541. In addition, the direct lines and e-mail addresses for all staff members are included with their listings.


Peter B. King
(202) 408-9541

Executive Director
* Chief executive officer
* External relations
* Public policy

Peter is the chief executive officer of APWA responsible for executing the Board's actions and directing member programs and services in accordance with the APWA Strategic Plan. He serves as chief liaison with other professional associations and governmental agencies, and works from offices in Washington, D.C. and Kansas City, MO.

Kaye Sullivan
(816) 595-5233

Deputy Executive Director/COO
* Association operations
* Governance
* Management of KC office

Kaye serves as the chief operating officer of the association and is responsible for the day-to-day management of the Kansas City headquarters office. She also manages the appointments and elections processes and staffs the APWA Board of Directors, Finance Committee, National and Regional Nominating Committees, House of Delegates, International Affairs Committee, Diversity Committee, and various task forces.

APWA Reporter

Kevin Clark
(816) 595-5230

Editor, APWA Reporter
* APWA Reporter
* Online version of APWA Reporter
* Media Kits

Kevin is responsible for editing, coordinating and producing APWA's award-winning magazine, the APWA Reporter. He also oversees the production of media kits and is responsible for posting the APWA Reporter on APWA's website. Kevin serves as the staff liaison to the Editorial Advisory Board.

Chapter Relations

In Memoriam

Bob Browell, 1948-2006

B.S., School of Social Work, Ball State University, Muncie, Indiana

Bob Browell, APWA Director of Chapter Relations, died on March 14 in Kansas City, Missouri. He had suffered a cardiac event upon returning home from a meeting with the North Carolina Chapter, and was in a coma until his death. He was 57.

He is survived by his wife Lynne and son Josh. Please see the APWA website for a full obituary on Bob.

Rhonda Wilhite
(816) 595-5261

Chapter Coordinator
* Awards program
* Chapter services

Rhonda provides administrative support to the chapters and the national awards program and assists in the development of the online Chapter Resource Guide and the Leadership Directory. She is the primary staff liaison to the Awards, Top Ten, Project of the Year, and PACE Committees.


Patricia A. Kutt, CAE
(816) 595-5211

Director of Education
* APWA education from concept to creation
* New initiatives
* Joint ventures in education

Patricia directs the Education Department in creating the strategies that result in the annual education calendar of offerings. These include workshops, the Click, Listen & Learn series, text-based course development, and Snow and Congress educational programming. Additionally, she oversees special projects such as the business alliances and Public Works Institutes projects.

Karen Wilson
(816) 595-5210

Project Manager, Adult Learning
* Congress Education Programs
* Speaker selection and contracting
* Specialty Workshops
* CEU Policy Management
* Curriculum Development for Text-based Courses

Karen is responsible for the development and implementation of the Education Program at APWA's International Public Works Congress and Exposition, which includes four General Sessions, 150 concurrent sessions, and Pre- and Post-Congress Workshops. She manages the Call for Presentations and session selection process through the Congress Program Review Committee, plus all speaker communications and contracting. She also manages curriculum development for text-based courses.

Ashley Scherzer
(816) 595-5214

Project Manager, Adult Learning
* Click, Listen & Learn audio-web broadcasts
* Snow Conference education program
* Coordinates special projects

Ashley is the focal point in the department for the Click, Listen & Learn operations. This includes facilitating the annual topic brainstorming session, researching improved delivery methods, and handling all contract and technical issues with the vendors. She is in charge of leading the development team and setting the schedule for the year. Additionally, Ashley develops the three-day educational program for the annual Snow Conference.

Carrie Merker
(816) 595-5213

Education Program Producer
* Click, Listen & Learn programs
* Speaker training in use of webcast technology
* Places education calendar in key media
* Edits Click, Listen & Learn programs for aftermarket sale
* Coordinates special projects

Carrie handles the logistics of the Click, Listen & Learn webcasts. This includes orientations of the speakers and production of the live broadcast. She is the customer service connection responsible for all communication and pre-testing of software with the registered sites.

Courtney Thompson
(816) 595-5215

Education Assistant
* Speaker relations
* Database management for Congress and Snow education programs
* Member interaction for all education inquiries
* Logistic coordination for specialty programs
* Processes all CEU data for individual members' transcripts

Courtney is the department's focal point for all education-related inquiries. She coordinates Congress speaker/education session information and communication, assists with coordinating Snow Conference speakers and sessions, processes all CEUs from education events, and handles registration logistics for the new web-based training programs.


Teri Newhouse
(816) 595-5277

Director of Finance/Controller
* Budget preparation and financial reporting
* Audit and tax issues for national and chapters
* Treasury management (banking and investments)
* Federal grants financial management
* Insurance and risk management for national and chapters

Teri is responsible for the financial, budget, and treasury management functions for APWA. She coordinates the budget process; disseminates financial information to APWA staff, Finance Committee, Board members, and chapters; performs risk management services for the association; and assists chapters with finance-related issues and reviews chapter contracts for insurance purposes. Coordination of the APWA audit, federal and state income tax, and state registration requirements is also within Teri's sphere of responsibility.

Mary Coleman
(816) 595-5273

Assistant Controller
* General Ledger Maintenance
* Grants and Contracts Financial Reporting
* Reconciliation of Cash and Investments
* Payroll
* MicroPAVER billing

Mary maintains the General Ledger, including the month-end closing process for the accounting and membership databases. She also reconciles all cash and investment accounts, performs the monthly grant financial reporting, and processes refunds and payroll.

Kay Caldwell
(816) 595-5276

Chapter Financial Specialist
* Chapter financial reporting for audit and tax reporting
* Processes chapter rebates
* Performs sales/use tax compliance research and submits reports for all U.S. chapters
* Processes all insurance requests for U.S. and Canadian chapter events
* Prepares GST/HST/QST reports for national and all Canadian chapters

Kay is responsible for monitoring the chapter financial reports and approves/mails chapter rebate checks. She also facilitates the sales and use tax research and filings for the chapters. In addition, Kay maintains the Master Events Schedule that is used to properly insure all chapter/branch events.

Rebecca Leistico
(816) 595-5274

Accounts Receivable Specialist
* Accounts Receivable
* Processes credit card payments for membership and meetings

Rebecca posts all check and credit card payments received for APWA bookstore or catalog sales, educational workshops, North American Snow Conference, Click, Listen & Learn programs, federal grants and contracts, and membership dues. She handles member inquiries regarding payment activity for all nonmembership-related invoices.

Pam Potthast
(816) 595-5275

Accounts Payable Specialist
* Accounts Payable

Pam is responsible for the timely payment of all APWA vendors. She maintains the in-house purchase order system and works with staff to resolve any questions or concerns regarding expense activity. Pam is also responsible for the 1099 reporting for the national office as well as chapters.

Hend Shakntana
(816) 595-5270

Member Services Coordinator
* Handles customer service calls from members
* APWA, CPWA and PWHS Membership Dues Billing
* Quality assurance and database reports
* Processes credit card payments via telephone and online
* Member records maintenance

Hend is responsible for handling membership-related inquiries from members and nonmembers. She processes the monthly membership billing and performs ongoing quality assurance programs to ensure member data is accurate.

Raye LaViolet
(816) 595-5272

Finance Assistant
* APWA Educational Event Registrations
* Processes invoices for the APWA Reporter, label sales and prorated membership invoices

Raye is responsible for all APWA educational event registrations and the North American Snow Conference. She processes the invoices for all nonmembership-related revenues.

Information Technology

Daniel Armstrong, MCP
(816) 595-5200

Director of Information Technology
* Information Technology
* Computer hardware/software/service vendor manager
* Internal network, website, Internet access
* Phone and fax systems

Dann directs all APWA Information Technology areas. He is responsible for coordinating all computer, network, phone, fax and Internet-related activities in and between the Kansas City and Washington offices, as well as developing and maintaining working relationships with computer hardware, software, and service vendors. He maintains APWA's internal and external e-mail systems and is the technical contact for APWA's infoNOW Communities. He also maintains and monitors APWA's internal network, website, and Internet access, and establishes Service Level Agreements for all network operations. In addition, he is responsible for all internal and external data security.

Christopher Lemon
(816) 595-5201

Senior Web Developer
* APWA national website
* APWA website maintenance

Chris is responsible for the site development of the APWA national website, website maintenance and new projects. He also provides backup support for the Director of Information Technology.

Greg Hartegan
(816) 595-5202

Information Resources Manager
* Database management
* Mailing labels, lists and reports

Greg is responsible for our database management. He is also responsible for the fulfillment of all data abstractions from APWA's member database (e.g., mailing labels, report requests), and prepares reports from member data for all data requests.

Brent Paloutzian
(816) 595-5203

Web Developer
* Chapter website templates
* APWA website maintenance

Brent is responsible for the site development of the chapter website templates, website maintenance and new projects. He also provides backup support for the Senior Web Developer.


David Dancy
(816) 595-5250

Director of Marketing
* APWA events and activities
* Membership recruitment and retention
* Publications and education programs
* Outreach activities

Dave develops marketing strategies for the association and directs the marketing of all APWA activities including membership, conferences, publications, workshops, continuing education programs, and outreach. Additionally, he monitors members' needs with periodic surveys.

Jon Dilley
(816) 595-5251

Manager of Marketing and Creative Design
* APWA events and activities
* Marketing campaigns
* Logo usage standards and requests
* NPWW events and activities
* Internet marketing
* P.W. Paws mascot rental questions and reservations

Jon develops marketing strategies and budgets for National Public Works Week and the North American Snow Conference. In addition, he manages the graphic design team, providing art direction and managing the printing and production of collateral, web graphics, and the APWA Reporter.

Connie Hartline
(816) 595-5258

Publications Manager
* APWA Publications
* Association Historical Information

Connie works with staff, Technical Committees, and freelance authors to identify and produce new or update existing APWA publications. She also assists in creating marketing and public information materials and fields a variety of historical questions about the association and out-of-print publications.

Patty Mahan
(816) 595-5256

Membership Marketing & Development Manager
* Marketing, recruitment, and retention support services
* Development of membership materials

Patty provides membership marketing, recruitment, and retention support services for both the national and chapter levels. She also coordinates development of membership-related communications materials and serves as staff liaison to the Membership Committee.

Lillie Plowman
(816) 595-5253

Publications/Premiums Marketing Manager
* APWA events and activities
* Publication marketing campaigns
* APWA Premium Collection marketing campaigns
* Educational community outreach programs
* Internet marketing

Lillie manages the marketing functions of APWA publications, the APWA Premium Collection and APWA's children's public works curriculum. She also pursues partnerships with associations and organizations to ensure that the widest possible catalog of publications, educational programs and resources is available to inform, assist, and educate APWA members on the latest trends, case studies, and training used in their various professions.

Susan Rehm
(816) 595-5257

Program Marketing Specialist
* Educational programs
* APWA events and activities

Susan promotes all APWA educational programs including the Click, Listen & Learn programs, Construction and Self-Assessment Workshops, and the APWA Congress and Exposition. She writes and coordinates the production of collateral materials including postcards, brochures, faxes and broadcast e-mails.

Cami Travis-Groves
(816) 595-5252

Graphic Designer
* Congress
* Books
* Marketing materials

Cami's main projects revolve around the annual Congress event, including ads, the Congress Program, posters, etc. Other projects include newsletters, chapter logos, postcards, brochures, APWA-published books and corporate stationery.

Julie Smith
(816) 595-5255

Graphic Designer
* APWA Reporter
* Education collateral
* Marketing collateral

Julie is the graphic designer for the APWA Reporter. She also designs postcards, brochures, ads, order forms and web graphics for the Education Department and other departments as needed.

Christine Robinson
(816) 595-5254

Marketing/Publications Coordinator
* Purchasing APWA products and publications

Christine is the contact person for those wishing to purchase APWA publications and products. She is responsible for the processing and fulfillment of orders, and assists in marketing publications and educational programs as well as National Public Works Week.

Andrea Harts
(816) 595-5232

Member Marketing Assistant
* Member Relations and Marketing team support
* Member assistance/support

Andrea works with the Member Relations and Marketing Departments on recruitment and retention support services. She also provides assistance to members regarding their membership with APWA.

P.W. Paws
(816) 595-5251

APWA Mascot
* Inflatable
* Lightweight
* Maneuverable
* Lots of fun

P.W. Paws, APWA's nine-foot-tall mascot, creates excitement wherever he goes, whether it's at Congress, the Snow Conference, at chapter events or your local school. If you'd like Paws to appear at your event, just give him a call.


Dana W. Priddy
(816) 595-5241

Director of Meetings
* The Best Show in Public Works: APWA International Public Works Congress and Exposition
* Site Selection for Future Congress Events

Dana and the Meetings Department are responsible for the facility management of all of APWA's meetings, including the annual Congress and Exposition and the North American Snow Conference. She oversees the site selection, logistics, and implementation for the annual meetings, including the exhibit programs, sponsorship opportunities, sessions, events and emergency planning. The Meetings Department also reviews all chapter facility contracts.

Brenda Shaver
(816) 595-5240

Manager of Meetings
* North American Snow Conference
* APWA Congress and Exposition

Brenda manages the overall planning and site selection for the annual North American Snow Conference. She also coordinates the scheduling, setup, audio-visual, and food and beverage needs for meetings, sessions, and special events at the annual Congress and Exposition and various other association workshops and meetings.

Diana Forbes
(816) 595-5242

Meetings Planner/Exhibit Sales Manager
* APWA Congress and Exposition
* North American Snow Conference
* Other meetings/workshops

Diana is a member of the APWA Congress and Exposition team that coordinates the logistics for APWA's annual event. She also works with other Meetings staff in the planning of APWA's North American Snow Conference and handles Snow Conference exhibit sales and operations. She is responsible for the logistics of other meetings and workshops and is the contact to review hotel and convention center contracts for our chapters.

Office Management/Human Resources

Julie Engler
(816) 595-5280

Human Resources/Office Manager
* Employment with APWA
* Office administration

Julie coordinates staff recruitment, benefits administration, and all other human resources functions for APWA. She also manages the daily office management needs of staff.

Lois Smith
(816) 595-5281

Staff Assistant
* Mailing and receiving
* FedEx, express mail, etc.

Lois primarily services the mailing, shipping, delivery, and receiving needs of the staff. She is also in charge of copies and supplies.

LaRita Harris
(816) 595-5283

Staff Assistant
* Receptionist duties
* Administrative support

LaRita is responsible for receptionist duties and administrative support for the Kansas City office including daily phone, fax and e-mail procedures and coordination of specific projects.

Technical Services

Ann Daniels
(816) 595-5223

Director of Technical Services
* Leadership and Management
* Emergency Management
* Fleet Services
* Agency Self-Assessment and Accreditation
* Emerging Public Works Leaders Program

Ann serves as Director of the Technical Services Department and staff liaison to the Leadership and Management, Emergency Management, and Fleet Services Committees. She manages the Self-Assessment Workshops and Accreditation Program. She serves as the APWA liaison to the National Local Technical Assistance Program Association (NLTAPA), and encourages involvement of both experienced mentors along with public works personnel with less than five years of professional experience as part of the Emerging Public Works Leaders Program.

Carol S. Estes, P.E.
(816) 595-5222

Technical Services Program Manager
* Engineering and Technology
* Transportation
* Utility & Public Right-of-Way

Carol serves as the liaison to three of our Technical Committees: Engineering and Technology, Transportation, and Utility & Public Right-of-Way. She is responsible for managing information related to each issue these committees are working on. She works with the committees on their monthly conference calls, publications, and web-based resources. In addition, Carol serves as the point of contact for five subcommittees: Winter Maintenance, Smart Growth, Right-of-Way Management, Construction Practices, and One-Call Systems.

Colene Carter
(816) 595-5221

Technical Services Program Manager
* Facilities & Grounds
* Solid Waste Management
* Water Resources Management

Colene serves as the liaison to three of our Technical Committees: Facilities & Grounds, Solid Waste Management and Water Resources Management. She supports the committees in their work to educate and respond to the needs of the membership. She coordinates articles for the APWA Reporter contributed by committee members, works with the committees on their monthly conference calls, and coordinates educational sessions for Congress and the Snow Conference prepared by committee members.

Becky Stein, CAE
(816) 595-5212

Manager of Certification
* Certification Programs

As Manager of Certification, Becky manages all of APWA's certification programs. She is currently working on the Fleet and the Construction Inspection Certification programs. She will also be developing guidelines for other certifications that may be pursued in the future.

Teresa Hon
(816) 595-5224

Technical Services Coordinator
* Support of Technical Committees
* Public Works Historical Society
* Technical support for MicroPAVER software and subscriptions

Teresa is responsible for the logistical support of Technical Committees and other volunteer groups staffed by the Technical Services Department. She provides internal and external member service, serving as the centralized point of contact for staff, volunteers, and members for information regarding Technical Committees and other groups assigned to the Technical Services Department. She serves as the staff liaison for the Public Works Historical Society and assists the Department Director with the accreditation program. Teresa is the program coordinator and technical services contact for the MicroPAVER (pavement management) program.

Nickole Blankenship
(816) 595-5234

Certification Program Coordinator
* Fleet Manager and Construction Inspector Certification
* APWA Reporter advertising
* Manages customer service for the APWA WorkZone

Nickole coordinates the administrative process for the new Fleet and Construction Certification programs. She also handles portions of the WorkZone administration, along with the APWA Reporter classified ads, and serves as advertising liaison.

APWA staff - Washington, D.C. office

Government Affairs

Jim Fahey
(202) 218-6730

Director of Government Affairs
* Advocacy and Public Policy
* Legislative and Regulatory Affairs
* Government Affairs
* Transportation and Rights-of-Way

Jim directs APWA's government affairs and advocacy programs and is the primary staff liaison to the Government Affairs Committee and legislative staff liaison to the Transportation and Utility & Public Right-of-Way Committees. He serves as senior staff advocate promoting APWA advocacy priorities and positions before the U.S. Congress, federal agencies and the media.

Julia Anastasio, Esq.
(202) 218-6750

Senior Manager of Government Affairs
* Advocacy and Public Policy
* Government Affairs: Legislative and Regulatory Affairs (emphasis on water and solid waste management)

Julia monitors legislative and regulatory affairs touching on environmental issues for the association's membership. She serves as the Government Affairs staff liaison to the Water Resources Management Committee and the Solid Waste Management Committee.

Dan Jensen
(202) 218-6734

Government Affairs Manager
* Emergency Management
* Homeland Security
* Disaster Mitigation

Dan manages APWA's emergency management, homeland security and disaster mitigation programs and is the legislative staff liaison to the Emergency Management Committee. He is the primary advocate for these issues and represents APWA membership before the U.S. Congress, federal agencies and the Administration.

Emily Lovald
(202) 218-6732

Government Affairs Assistant
* Maintains APWA advocacy materials
* Coordinates advocacy and lobbying events
* Tracks legislative and regulatory issues

Emily maintains APWA advocacy materials such as the website and printed material. She coordinates advocacy and lobbying events including the Congressional Briefings, National Public Works Week on the Hill, and member visits to congressional offices and with executive agencies. Emily also researches and tracks legislative and regulatory issues. She works with the Government Affairs staff on a variety of projects to advance APWA advocacy efforts.

Media Affairs

Becky Wickstrom
(202) 218-6736

Manager of Media Affairs
* Media Relations
* Communications

Becky promotes, coordinates and reports on APWA events and activities and is the primary staff liaison to media professionals. She works with the Government Affairs staff to communicate advocacy priorities and positions to the press and other associations and organizations. She is also editor of the APWA Washington Report.

LTAP Clearinghouse

Lisa Pogue
(202) 218-6724

Director of Technology Transfer
* Local Technical Assistance Program (LTAP) Clearinghouse

Lisa manages APWA's contract with the Federal Highway Administration for the LTAP Clearinghouse. She manages a website for the LTAP program ( and promotes LTAP through newsletters and exhibits.

Melissa Barnette
(202) 218-6726

Communications Manager
* Local Technical Assistance Program (LTAP) Clearinghouse

Melissa coordinates the communication and marketing aspects related to APWA's LTAP Clearinghouse contract with the Federal Highway Administration.

RTAP Program

Dave Barr
(202) 218-6722

Acting Director, National Rural Transit Assistance Program (RTAP)
* RTAP education and communications
* Small Cities/Rural Communities Forum support

Dave focuses on rural and small-community issues at APWA. He oversees the National RTAP grant that APWA receives from the Department of Transportation Federal Transit Administration. This grant is for the development, production and dissemination of training modules (videos and workbooks) and other RTAP educational and communication materials for rural and small community transit systems. Overseeing all aspects of the program, Dave also represents the RTAP program at seminars, meetings and conferences, and facilitates exchange of information and networking opportunities for state RTAP managers through e-mail and conference calls. Dave also arranges logistics for the biannual meetings of the National RTAP Review Board. He also provides support to the Small Cities/Rural Communities Forum.


Mark Tibbetts
(202) 218-6710

Senior Manager of Development
* Federal Government Grants
* Foundation Grants
* Sponsorships
* Affinity Marketing Programs

Mark is responsible for developing non-dues revenue sources for APWA. His responsibilities include working with both Government Affairs and the Kansas City office to identify and pursue funding opportunities from federal agencies and private foundations. He also works with APWA staff in developing and pursuing sponsorships for APWA programs and seeks to identify and develop opportunities for developing alternative revenue sources such as affinity marketing programs.

EMS Project

Megan Zadecky
(202) 218-6712

Program Manager
* EPA Cooperative Agreement - EMS Education and Outreach
* Development Office

Megan is primarily responsible for managing the Cooperative Agreement that APWA has with U.S. EPA to conduct an education and outreach campaign on Environmental Management Systems. Additionally, she conducts outreach to federal agencies and other associations, including program development and grant writing. Megan also manages the Canadian Public Works Association's advocacy and outreach activities and other programs.

Office Management

Jean Smith
(202) 218-6704

Executive Assistant/Office Manager
* Office administration management
* Assistance to Executive Director
* Liaison for President, President-Elect, Past President and Executive Director Meeting Scheduling

Jean manages and coordinates services related to office administration for the Washington, D.C. office. She coordinates multiple projects and functions between Washington and Kansas City headquarters staff. She provides administrative assistance to the Executive Director and serves as the Executive Committee's meeting and conference scheduling liaison.

Dira A. Grace
(202) 218-6702

Administrative Assistant
* Receptionist duties
* Administrative support

Grace is responsible for receptionist duties and administrative support for the Washington office including daily phone, fax and e-mail procedures and coordination of specific projects.