APWA Book Review
Top Ten Performance Measures for Fleet Managers
44 pp * 2002 * APWA
It is often argued that meaningful performance measures are not so obvious for public sector organizations. While this is undeniably true, this fact also provides one of the best incentives for public sector organizations to develop a performance measurement program. Without such a program, it is impossible for such organizations to prove the value of their services to their customers—the residents of the communities they serve.
Top Ten Performance Measures for Fleet Managers does not provide a discussion of the theory of performance measurement or a "how to" guide for setting up a performance management program in public works organizations. Rather, this publication provides fleet managers practical examples of performance measures and target levels of performance that are used by many public works fleet management organizations across the country.
Consequently, this publication assumes that the reader has already studied the dos and don'ts of performance measurement and can benefit more from sample public works fleet management performance measures. Furthermore, the measures presented in this publication represent only ten of many dozens of performance measures in use in public works fleet management organizations. Thus, fleet managers need to carefully select the key performance measures that make most sense for their organization's unique characteristics, environment, and situation.
Divided into ten chapters, this publication covers:
In addition to this publication, the APWA Fleet Services Committee recommends the following publications as part of what they believe constitute a "Comprehensive Fleet Library" for fleet professionals. Combined, these publications will assist you with management issues, and operations and maintenance of public sector vehicles and equipment fleets.