April 2005

Meet the APWA staff

The following photos and statements of responsibilities are designed to assist members in knowing whom to go to for specific information. Members are encouraged to call the staff members whenever they have a question or need assistance.

The toll-free office number in Kansas City is (800) 848-APWA and the Washington, D.C. office number is (202) 408-9541. In addition, the direct lines and e-mail addresses for all staff members are included with their listings.

Executive

Peter B. King
(202) 408-9541
pking@apwa.net

Executive Director
* Chief executive officer
* External relations
* Public policy

Peter is the chief executive officer of APWA responsible for executing the Board's actions and directing member programs and services in accordance with the APWA Strategic Plan. He serves as chief liaison with other professional associations and governmental agencies, and works from offices in Washington, D.C. and Kansas City, MO.

Kaye Sullivan
(816) 595-5233
ksullivan@apwa.net

Deputy Executive Director/COO
* Association operations
* Governance
* Management of KC office

Kaye serves as the chief operating officer of the association and is responsible for the day-to-day management of the Kansas City headquarters office. She also manages the appointments and elections processes and staffs the APWA Board of Directors, Finance Committee, National and Regional Nominating Committees, House of Delegates, International Affairs Committee, Diversity Committee, and various task forces.

Nickole Blankenship
(816) 595-5234
nblankenship@apwa.net

Executive/Communications Coordinator
* Executive Services
* APWA Reporter advertising liaison

Nickole works with the executive staff and communication aspects of the APWA Board of Directors, and various Board committees. She maintains the association and APWA Reporter calendars, handles APWA Reporter and website classified ads, and serves as advertising liaison.

APWA Reporter

Kevin Clark
(816) 595-5230
kclark@apwa.net

Editor, APWA Reporter
* APWA Reporter
* Online version of APWA Reporter
* Media Kits

Kevin is responsible for editing, coordinating and producing APWA's award-winning magazine, the APWA Reporter. He also oversees the production of media kits and is responsible for posting the APWA Reporter on APWA's website. Kevin serves as the staff liaison to the Editorial Advisory Board.

Chapter Relations

Bob Browell
(816) 595-5260
bbrowell@apwa.net

Chapter Relations Manager
* Chapter relations
* Chapter governance and bylaws
* Awards program

Bob oversees the services to chapters and branches throughout the U.S. and Canada. He also reviews chapter contracts and assists with chapter governance and bylaws, chapter-driven member recruitment, and publications such as Bridges and the Chapter Leader Resources on the APWA website. He is the primary staff liaison to the Awards Review Committee and the Bylaws and Rules Committee.

Rhonda Wilhite
(816) 595-5261
rwilhite@apwa.net

Chapter Coordinator
* Awards program
* Chapter services

Rhonda provides administrative support to the chapters and the national awards program and assists in the development of the online Chapter Resource Guide and the Leadership Directory. She is the primary staff liaison to the Awards, Top Ten, Project of the Year, and PACE Committees.

Education

Patricia A. Kutt, CAE
(816) 595-5211
pkutt@apwa.net

Director of Education
* APWA education from concept to creation
* New initiatives
* Joint ventures in education

Patricia directs the Education Department in creating the strategies that result in the annual education calendar of offerings. These include workshops, the Click, Listen & Learn series, text-based course development, and Snow and Congress educational programming. Additionally, she oversees special projects such as the new certifications proposed by APWA.

Karen Wilson
(816) 595-5210
kwilson@apwa.net

Project Manager, Adult Learning
* Congress Education Programs
* Speaker selection and contracting
* Specialty Workshops and Click, Listen & Learns
* Curriculum Development for Text-based Courses

Karen is responsible for the development and implementation of the Education Program at APWA's International Congress and Exposition, which includes four General Sessions, 150 concurrent sessions, and Pre- and Post-Congress Workshops. She manages the Call for Presentations and session selection process through the Congress Program Review Committee, plus all speaker communications and contracting. She also manages curriculum development for text-based courses.

Becky Stein, CAE
(816) 595-5212
bstein@apwa.net

Project Manager, Adult Learning
* Snow Conference education program
* Live workshops
* Public Works Institutes
* Public Works Master's Degree Task Force

Becky manages the education program for the North American Snow Conference, the Public Works Institutes, the Public Works Master's Degree Task Force, and the development of several of the Click, Listen & Learn interactive web-based training programs.

Leilani Carver
(816) 595-5215
lcarver@apwa.net

Project Manager, Adult Learning
* Click, Listen & Learn virtual workshops
* Coordinates special projects

Leilani manages the planning and production of the Click, Listen & Learn interactive web-based training programs available at your desktop. She also develops and coordinates special projects such as the Construction Inspection workshops and is involved in the Construction Inspection Certification initiative.

Ashley Scherzer
(816) 595-5214
ascherzer@apwa.net

Education Program Producer
* Click, Listen & Learn programs
* Speaker training in use of webcast technology
* Placement of education calendar in key media
* Edits educational post-program CDs
* Coordinates special projects

Ashley handles the logistics of the Click, Listen & Learn webcasts. This includes orientations of the speakers and production of the live broadcast. She is the customer service connection responsible for all communication and pre-testing of software with the registered sites.

Carrie Merker
(816) 595-5213
cmerker@apwa.net

Education Assistant
* Speaker relations
* Database management for Congress and Snow education programs
* Member interaction for all education inquiries
* Logistic coordination for specialty programs

Carrie is the department's focal point for all education-related inquiries. She coordinates Congress speaker/education session information and communication, assists with coordinating Snow Conference speakers and sessions, processes all CEUs from education events, and assists with special projects and the Click, Listen & Learn programs.

Finance/Membership

Teri Newhouse
(816) 595-5277
tnewhouse@apwa.net

Director of Finance/Controller
* Budget preparation and financial reporting
* Audit and tax issues for national and chapters
* Treasury management (banking and investments)
* Federal grants financial management
* Insurance and risk management for national and chapters

Teri is responsible for the financial, budget, and treasury management functions for APWA. She coordinates the budget process; disseminates financial information to APWA staff, Finance Committee, Board members, and chapters; performs risk management services for the association; and assists chapters with finance-related issues and reviews chapter contracts for insurance purposes. Coordination of the APWA audit, federal and state income tax, and state registration requirements is also within Teri's sphere of responsibility.

Mary Coleman
(816) 595-5273
mcoleman@apwa.net

Assistant Controller
* General Ledger Maintenance
* Grants and Contracts Financial Reporting
* Reconciliation of Cash and Investments
* Payroll

Mary maintains the General Ledger, including the month-end closing process for the accounting and membership databases. She also reconciles all cash and investment accounts, performs the monthly grant financial reporting, and processes refunds and payroll.

Kay Caldwell
(816) 595-5276
kcaldwell@apwa.net

Chapter Financial Specialist
* Chapter financial reporting for audit and tax reporting
* Processes chapter rebates
* Performs sales/use tax compliance research and submits reports for all U.S. chapters
* Processes all insurance requests for U.S. and Canadian chapter events
* Prepares GST/HST/QST reports

Kay is responsible for monitoring the chapter financial reports and approves/mails chapter rebate checks. She also facilitates the sales and use tax research and filings for the chapters. In addition, Kay maintains the Master Events Schedule that is used to properly insure all chapter/branch events.

Rebecca Leistico
(816) 595-5274
rleistico@apwa.net

Accounts Receivable Specialist
* Accounts Receivable

Rebecca posts all check and credit card payments received for APWA bookstore or catalog sales, educational workshops, North American Snow Conference, Click, Listen & Learn programs, federal grants and contracts, and membership dues. She handles member inquiries regarding payment activity for all non-membership related invoices.

Thai Nguyen
(816) 595-5275
tnguyen@apwa.net

Accounts Payable Specialist
* Accounts Payable

Thai is responsible for the timely payment of all APWA vendors. He maintains the in-house purchase order system and works with staff to resolve any questions or concerns regarding expense activity. Thai is also responsible for the 1099 reporting for the national office as well as chapters.

Hend Shakntana
(816) 595-5270
hshakntana@apwa.net

Member Services Coordinator
* Requests for membership information
* APWA, CPWA and PWHS Membership Dues Billing
* Quality assurance and database reports
* Member records maintenance

Hend is responsible for handling membership inquiries and requests from members and non-members. Additionally, she is responsible for assuring that quality levels are being met by administering ongoing quality assurance programs in the department, as well as writing and processing database reports for program evaluation and records maintenance. She also verifies the accuracy of monthly membership billing and answers questions relating to member records.

Peggy Van Hooser
(816) 595-5271
pvanhooser@apwa.net

Member Services Assistant
* Requests for membership information
* Member records
* Member cards and letters for renewal membership

Peggy is responsible for handling membership inquiries and requests for information from members and non-members, billing of membership dues, as well as maintenance of the membership database.

Raye LaViolet
(816) 595-5272
rlaviolet@apwa.net

Finance/Staff Assistant
* APWA Educational Event Registrations
* Receptionist duties
* Administrative support

Raye is responsible for all APWA educational event registrations and the North American Snow Conference. She processes the invoices for all non-membership related revenues. She is also responsible for receptionist duties and administrative support for the Kansas City office.

Information Technology

Daniel Armstrong, MCP
(816) 595-5200
darmstrong@apwa.net
infonow@apwa.net
security@apwa.net

Director of Information Technology
* Information Technology
* Computer hardware/software/service vendor manager
* Internal network, website, Internet access
* Phone and fax systems

Dann directs all APWA Information Technology areas. He is responsible for coordinating all computer, network, phone, fax and Internet-related activities in and between the Kansas City and Washington offices, as well as developing and maintaining working relationships with computer hardware, software, and service vendors. He maintains APWA's internal and external e-mail systems and is the technical contact for APWA's infoNOW Communities. He also maintains and monitors APWA's internal network, website, and Internet access, and establishes Service Level Agreements for all network operations. In addition, he is responsible for all internal and external data security.

Christopher Lemon
(816) 595-5201
clemon@apwa.net

Senior Web Developer
* APWA national website
* APWA website maintenance

Chris is responsible for the site development of the APWA national website, website maintenance and new projects. He also provides backup support for the Director of Information Technology.

Greg Hartegan
(816) 595-5202
ghartegan@apwa.net

Information Resources Manager
* Database management
* Mailing labels, lists and reports

Greg is responsible for our database management. He is also responsible for the fulfillment of all data abstractions from APWA's member database (e.g., mailing labels, report requests), and prepares reports from member data for all data requests.

Brent Paloutzian
(816) 595-5203
bpaloutzian@apwa.net

Web Developer
* Chapter website templates
* APWA website maintenance

Brent is responsible for the site development of the chapter website templates, website maintenance and new projects. He also provides backup support for the Senior Web Developer.

Marketing

David Dancy
(816) 595-5250
ddancy@apwa.net

Director of Marketing
* APWA events and activities
* Membership recruitment and retention
* Publications and education programs
* Outreach activities

Dave develops marketing strategies for the association and directs the marketing of all APWA activities including membership, conferences, publications, workshops, continuing education programs, and outreach. Additionally, he monitors members' needs with periodic surveys.

Jon Dilley
(816) 595-5251
jdilley@apwa.net

Manager of Marketing and Creative Design
* APWA events and activities
* Marketing campaigns
* Logo usage standards and requests
* NPWW events and activities
* Internet marketing
* P.W. Paws mascot rental questions and reservations

Jon develops marketing strategies and budgets for National Public Works Week and the North American Snow Conference. In addition, he manages the graphic design team, providing art direction and managing the printing and production of collateral, web graphics, and the APWA Reporter magazine.

Connie Hartline
(816) 595-5258
chartline@apwa.net

Publications Manager
* APWA Publications
* Association Historical Information

Connie works with staff, Technical Committees, and freelance authors to identify and produce new or update existing APWA publications. She also assists in creating marketing and public information materials and fields a variety of historical questions about the association and out-of-print publications.

Patty Mahan
(816) 595-5256
pmahan@apwa.net

Membership Marketing & Development Manager
* Marketing, recruitment, and retention support services
* Development of membership materials

Patty provides membership marketing, recruitment, and retention support services for both the national and chapter levels. She also coordinates development of membership-related communications materials and serves as staff liaison to the Membership Committee.

Lillie Plowman
(816) 595-5253
lplowman@apwa.net

Publications/Premiums Marketing Manager
* APWA events and activities
* Publication marketing campaigns
* APWA Premium Collection marketing campaigns
* Internet marketing
* Outreach programs

Lillie manages the marketing functions of APWA publications and the APWA Premium Collection. She also pursues partnerships with associations and organizations to ensure that the widest possible catalog of publications, educational programs and resources is available to inform, assist, and educate APWA members on the latest trends, case studies, and training used in their various professions.

Susan Rehm
(816) 595-5257
srehm@apwa.net

Program Marketing Specialist
* Educational programs
* APWA events and activities
* Affiliates catalog

Susan promotes all APWA educational programs including the Click, Listen & Learn programs, Construction and Self-Assessment Workshops, and the APWA Congress and Exposition. She writes and coordinates the production of collateral materials including postcards, brochures, faxes and broadcast e-mails. Susan also works with the Education Department to produce the Affiliates catalog including writing all copy, working with the design team, and serving as marketing liaison with vendors.

Cami Travis-Groves
(816) 595-5252
ctravis-groves@apwa.net

Graphic Designer
* Membership
* Urban Forum
* Congress
* Books
* Corporate stationery
* Public Works Historical Society
* Marketing materials

Cami's main projects revolve around the annual Congress event, including ads, the Congress Program, posters, etc. Other projects include newsletters, chapter logos, postcards, brochures, APWA-published books, corporate stationery, and anything else that may come along.

Mike Ronsick
(816) 595-5255
mronsick@apwa.net

Graphic Designer
* APWA Reporter
* Marketing collateral

Mike uses his graphic design skills each month on the APWA Reporter magazine. He works with all areas of marketing including design of postcards, brochures, magazine advertisements, and other collateral pieces.

Christine Robinson
(816) 595-5254
crobinson@apwa.net

Marketing/Publications Coordinator
* Purchasing APWA products and publications

Christine is the contact person for those wishing to purchase APWA publications and products. She is responsible for the processing and fulfillment of orders, and assists in marketing publications and educational programs as well as National Public Works Week.

P.W. Paws
(816) 595-5251

APWA Mascot
* Inflatable
* Lightweight
* Maneuverable
* Lots of fun

P.W. Paws, APWA's nine-foot-tall mascot, creates excitement wherever he goes, whether it's at Congress, the Snow Conference, at chapter events or your local school. If you'd like Paws to appear at your event, just give him a call.

Meetings

Dana W. Priddy
(816) 595-5241
dpriddy@apwa.net

Director of Meetings
* The Best Show in Public Works: APWA International Public Works Congress and Exposition
* Site Selection for Future Congress Events

Dana and the Meetings Department are responsible for the facility management of all of APWA's meetings, including the annual Congress and Exposition and the North American Snow Conference. She oversees the site selection, logistics, and implementation for the annual meetings, including the exhibit programs, sponsorship opportunities, sessions, events and emergency planning. The Meetings Department also reviews all chapter facility contracts.

Brenda Shaver
(816) 595-5240
bshaver@apwa.net

Manager of Meetings
* North American Snow Conference
* APWA Congress and Exposition

Brenda manages the overall planning and site selection for the annual North American Snow Conference. She also coordinates the scheduling, setup, audio-visual, and food and beverage needs for meetings, sessions, and special events at the annual Congress and Exposition and various other association workshops and meetings.

Diana Forbes
(816) 595-5242
dforbes@apwa.net

Meetings Planner/Exhibit Sales Manager
* APWA Congress and Exposition
* North American Snow Conference
* Other meetings/workshops

Diana is a member of the APWA Congress and Exposition team that coordinates the logistics for APWA's annual event. She also works with other Meetings staff in the planning of APWA's North American Snow Conference and handles Snow Conference exhibit sales and operations. She is responsible for the logistics of other meetings and workshops and is the contact to review hotel and convention center contracts for our chapters.

Office Management/Human Resources

Julie Engler
(816) 595-5280
jengler@apwa.net

Human Resources/Office Manager
* Employment with APWA
* Office administration

Julie coordinates staff recruitment, benefits administration, and all other human resources functions for APWA. She also manages the daily office management needs of staff.

Lois Smith
(816) 595-5281
lsmith@apwa.net

Staff Assistant
* Mailing and receiving
* FedEx, express mail, etc.

Lois primarily services the mailing, shipping, delivery, and receiving needs of the staff. She is also in charge of copies and supplies.

LaRita Harris
(816) 595-5283
lharris@apwa.net

Part-time Receptionist
* Receptionist duties
* Administrative support

LaRita is responsible, on a part-time basis, for receptionist duties and administrative support for the Kansas City office including daily phone, fax and e-mail procedures and coordination of specific projects.

Technical Services

Ann Daniels
(816) 595-5223
adaniels@apwa.net

Director of Technical Services
* Leadership and Management
* Agency Self-Assessment and Accreditation
* Emerging Public Works Leaders Program
* "Ask Ann" column in APWA Reporter

Ann serves as Director of the Technical Services Department and staff liaison to the Leadership and Management Committee. She manages the Self-Assessment Workshops and Accreditation Program. She serves as the APWA liaison to the National Local Technical Assistance Program Association (NLTAPA), and encourages involvement of both experienced mentors along with public works personnel with less than five years of professional experience as part of the Emerging Public Works Leaders Program. She also serves as author of the "Ask Ann" column in the APWA Reporter.

Karen D. Bloodworth
(816) 595-5220
kbloodworth@apwa.net

Technical Services Program Manager
* Emergency Management
* Facilities and Grounds
* Fleet Services

Karen serves as the liaison to three of our Technical Committees: Emergency Management, Facilities and Grounds, and Fleet Services. The Technical Committees function as the APWA "centers of expertise" and provide oversight responsibility in their jurisdiction for APWA programs, services and products in support of the APWA Strategic Plan. She is also serving as staff liaison to the Fleet Certification program.

Carol S. Estes, P.E.
(816) 595-5222
cestes@apwa.net

Technical Services Program Manager
* Engineering and Technology
* Transportation
* Utility & Public Right-of-Way

Carol serves as the liaison to three of our Technical Committees: Engineering and Technology, Transportation, and Utility & Public Right-of-Way. She is responsible for managing information related to each issue these committees are working on. She works with the committees on their monthly conference calls, publications, and web-based resources. In addition, Carol serves as the point of contact for five subcommittees: Winter Maintenance, Smart Growth, Right-of-Way Management, Construction Practices, and One-Call Systems.

Art Gall
(816) 595-5221
agall@apwa.net

Technical Services Program Manager
* Water Resources Management
* Solid Waste Management

Art is the liaison for the Technical Committees dealing with water resources (potable water, sanitary sewer and stormwater) and solid waste. Their common mission is to provide assistance and guidance to APWA members in the committees' areas of expertise. Both groups serve as a reference source, produce educational resources, provide technical guidance, and monitor and comment on relevant legislation.

Teresa Hon
(816) 595-5224
thon@apwa.net

Technical Services Coordinator
* Support of Technical Committees
* Public Works Historical Society
* Technical support for MicroPAVER software and subscriptions

Teresa is responsible for the logistical support of Technical Committees and other volunteer groups staffed by the Technical Services Department. She provides internal and external member service, serving as the centralized point of contact for staff, volunteers, and members for information regarding Technical Committees and other groups assigned to the Technical Services Department. She serves as the staff liaison for the Public Works Historical Society and assists the Department Director with the accreditation program. Teresa is the program coordinator and technical services contact for the MicroPAVER (pavement management) program.

APWA staff - Washington, D.C. office

Government Affairs

Jim Fahey
(202) 218-6730
jfahey@apwa.net

Director of Government Affairs
* Advocacy and Public Policy
* Legislative and Regulatory Affairs
* Government Affairs

Jim directs APWA's government affairs and advocacy programs and is the primary staff liaison to the Government Affairs Committee and legislative staff liaison to the Transportation and Utility & Public Right-of-Way Committees. He serves as senior staff advocate promoting APWA advocacy priorities and positions before the U.S. Congress, federal agencies and the media.

Kristina A. Tanasichuk
(202) 218-6734
ktanasichuk@apwa.net

Senior Manager of Government Affairs
* Homeland Security
* Emergency Management
* Public Policy Advocacy
* Urban Forum
* National Public Works Week on the Hill

Kristina manages APWA's government affairs initiatives related to homeland security and emergency management, and is the legislative staff liaison to the Emergency Management Committee and homeland security issues. She also manages APWA's Urban Forum and National Public Works Week On the Hill, APWA's outreach efforts in Washington, D.C. during National Public Works Week. She serves as senior staff advocate promoting APWA public policy advocacy priorities and positions before the U.S. Congress, federal agencies and the media.

Heather McTavish Doucet
(202) 218-6732
hdoucet@apwa.net

Manager of Government Affairs
* Environment/Solid Waste Public Policy Advocacy
* CPWA Advocacy Programs

Heather advocates for public works on federal legislative proposals impacting water and wastewater, environment and solid waste issues; builds relationships with members of Congress, congressional staff and committees; serves as legislative liaison to the APWA Water Resources Management and Solid Waste Management Committees; and organizes National Public Works Week activities On the Hill. She also manages the Canadian Public Works Association's advocacy program by working with federal representation in Canada to determine policy and legislation impacting public works agencies.

LTAP Clearinghouse

Lisa Pogue
(202) 218-6724
lpogue@apwa.net

Director of Technology Transfer
* Local Technical Assistance Program (LTAP) Clearinghouse

Lisa manages a contract with the Federal Highway Administration for the LTAP Clearinghouse. She manages a website for the LTAP program (www.ltapt2.org) and promotes LTAP through newsletters and exhibits.

Melissa Barnette
(202) 218-6726
mbarnette@apwa.net

Communications Manager
* Local Technical Assistance Program (LTAP) Clearinghouse

Melissa coordinates the communication and marketing aspects related to the LTAP Clearinghouse contract with the Federal Highway Administration.

RTAP Program

Beth Denniston
(202) 218-6720
bdenniston@apwa.net

Director, National Rural Transit Assistance Program
* Transit operation, regulation and funding
* Americans with Disabilities Act
* Welfare to Work
* Small Cities/Rural Communities

Beth focuses on rural and small-community issues. She directs the Federal Transit Administration's National Rural Transit Assistance Program, a $750,000 annual contract to develop technical assistance and training materials for transit agencies serving populations under 50,000. She also directs several related FTA agreements involving Welfare to Work, coordination of Health and Human Services Transportation with public transit and transit's role in Smart Growth issues. She is the primary staff liaison to the Small Cities/Rural Communities Forum and represents APWA at a variety of federal and association working groups, coalitions and councils.

Dave Barr
(202) 218-6722
dbarr@apwa.net

Rural Communications and Technical Assistance Manager
* National Rural Transit Assistance Program (RTAP)

Dave focuses on rural and small-community issues at APWA. He oversees the National RTAP web page (www.nationalrtap.org) including both design and content. In addition, he assists the National RTAP Director with the development, production and dissemination of training modules (videos and workbooks) and other RTAP educational and communication materials. He represents the RTAP program at seminars, meetings and conferences, and facilitates exchange of information and networking opportunities for state RTAP managers through e-mail and conference calls. Dave manages meeting logistics of RTAP board meetings. He also provides support to the Small Cities/Rural Communities Forum.

Development

Mark Tibbetts
(202) 218-6710
mtibbetts@apwa.net

Senior Manager of Development
* Federal Government Grants
* Foundation Grants
* Sponsorships
* Affinity Marketing Programs

Mark is responsible for developing non-dues revenue sources for APWA. His responsibilities break into three parts. Working with both Government Affairs and the Kansas City office, Mark identifies and pursues funding opportunities from federal agencies and private foundations. He also works with APWA staff in developing and pursuing sponsorships for APWA programs. Finally, he seeks to identify and develop opportunities for developing alternative revenue sources such as affinity marketing programs.

EMS Project

Megan Zadecky
(202) 218-6712
mzadecky@apwa.net

Communications Manager
* EPA Cooperative Agreement - EMS Education and Outreach
* Development Office
* Government Affairs/Advocacy

Megan is primarily responsible for managing the Cooperative Agreement that APWA has with U.S. EPA to conduct an education and outreach campaign on Environmental Management Systems. Additionally, she conducts outreach to federal agencies and other associations. Megan also works with the Government Affairs staff on specific advocacy projects.

Office Management

Jean Smith
(202) 218-6704
jsmith@apwa.net

Executive Assistant/Office Manager
* Office administration management
* Assistance to Executive Director
* Liaison for President, President-Elect, Past President and Executive Director Meeting Scheduling

Jean manages and coordinates services related to office administration for the Washington, D.C. office. She coordinates multiple projects and functions between Washington and Kansas City headquarters staff. She provides administrative assistance to the Executive Director and serves as the Executive Committee's meeting and conference scheduling liaison.

Dira A. Grace
(202) 218-6702
dgrace@apwa.net

Administrative Assistant
* Receptionist duties
* Administrative support

Grace is responsible for receptionist duties and administrative support for the Washington office including daily phone, fax and e-mail procedures and coordination of specific projects.