Cities that have performance measurement systems have found it easier to prioritize and specify expected results, clarify intangibles, investigate failure, and are able to distinguish between aspirational and achievable results. This session will feature Public Works professionals with performance measurement systems who will discuss:
· what to look for in performance measurement systems
· how to implement them
· how they can assist with managerial decisions
· how to communicate these measures
· and how to use these systems to improve day-to-day performance
Additional information will be provided on how to use performance measures to identify opportunities for improvement and to compare performance against both internal and external standards. After viewing this program, participants will be better able to:
1. Identify how performance measures can help with staffing and equipment purchasing decisions
2. Explain how to manage by the numbers
3. Consider ways to obtain upper level support and staff buy-in
Contributor(s)
Aaron D. Lawhead;Trent Tompkins